Application Support Specialist

Job Location
Job Experience
5+ years preferred

JOB SUMMARY

Nuvation Energy is looking for a capable and motivated Application Support Specialist for a full-time position at our Waterloo location.

At Nuvation Energy, we are committed to the adoption of energy storage in every aspect of power generation and consumption. Our battery management system (BMS) is currently used in over 100 energy storage projects worldwide. We also provide a range of energy system development services, including energy management systems (EMS), algorithms, and integration support for our battery management systems.

As an Application Support Specialist, you will be working alongside our engineering teams to provide technical product support for our customers. This will require a challenging mix of technical expertise in electrical systems and software development, while remaining customer oriented to exceed our clients' expectations as you provide them with product assistance.

Success in this role will require a good understanding of our hardware products and our software systems. You must work well with multiple teams, interface with clients regularly, and manage client expectations and escalations. You must be able to simplify complex concepts and communicate them clearly while managing your time wisely. We have a strong team culture with mentoring and onboarding programs to help you adjust to our fast-paced environment.

If you are looking for constant challenges and want to join us in our exciting future, this is the job for you!

RESPONSIBILITIES

Product Support and Customer Service – this will be your main responsibility

  • Triage incoming product support tickets
  • Provide Level 1 technical support to our customers
  • Coordinate with development team members to resolve more complex issues

Technical Writing

  • Contribute to product documentation and knowledge articles Sales Support
  • Provide product selection guidance for customers and answer pre-sales questions
  • Generate quotes for smaller systems

QA Test System Maintenance

  • Maintaining and troubleshoot in-house development test systems
  • Work with development manager and developers during internal testing

QUALIFICATIONS & REQUIREMENTS

  • Exposure to electronics and electrical systems product development process
    • A background in systems design, electronic hardware design, mechanical design, or software development is a crucial asset
  • Excellent client and relationship management skills
  • Knowledge of electrical wiring and ability to read schematics
  • Strong manual dexterity and prior knowledge and use of hand tools
  • Experience with Windows and Microsoft Office suite – Outlook, Word, and Excel
  • University degree or College Diploma in Electronics, a related discipline, or equivalent experience
  • Should be able to lift a product(s) weighing up to 50lbs

GENERAL SKILLS & CHARACTERISTICS TO BE SUCCESSFUL AT NUVATION

All Nuvation employees require a common set of general skills & characteristics – your capability in these areas will enable you to be successful at Nuvation. We take these skills and characteristics seriously – being a Nuvation employee requires more than just experience and role-specific skills.

  • You want to learn, and you do so quickly
  • You are effective at multi-tasking and switching gears by prioritizing, focusing, and adapting to the multiple concurrent tasks/projects at hand
  • You are proficient at estimation and critical thinking
  • You are organized, independent and self-managing
  • You have strong written and verbal communication
  • You desire to work and collaborate with people and teams – you make your colleagues better and you grow from their contributions
  • You focus on results, and with quality
  • You are passionate and creative – with a willingness to go beyond the normal
  • You are hands-on and practical

Apply Now